flexi Casino & Sportsbook Terms
When you create an account on flexi, you agree to operate within a set of clear, transparent rules. These terms cover how we handle deposits and withdrawals, what happens when you claim a promotion, how we settle disputes, and how we protect your data. We have written them in plain language, not legalese, so you understand exactly what to expect.
Our flexi platform operates under jurisdiction-restricted access. We provide services only where local law permits. If you are in a location where online gaming or sportsbook wagering is prohibited, we do not offer access to your account. This page sets out our commitments to you and your obligations to us.
Read this fully before you deposit. If you have questions about any clause, reach out to our live-chat team — we respond in English and Indonesian. If you do not agree with these terms, do not create an account.
Account Opening and Eligibility on flexi
To create a flexi account, you must be at least the age of majority in your jurisdiction (typically 18 or 21, depending on local law). You must provide accurate personal information: your full name, date of birth, phone number, email address, and a valid identity document. We verify this information against third-party databases to prevent fraud and money laundering.
We reserve the right to refuse or suspend an account if we believe you have provided false information, are located in a restricted jurisdiction, or are attempting to manipulate our systems. If your account is suspended, we notify you via email and provide a process for appeal.
When you open a flexi account, you accept full responsibility for keeping your password secure. We do not ask for your password via email, chat, or phone. If someone else gains access to your account and places bets or requests withdrawals in your name, you remain liable unless you notify us immediately. We investigate account-takeover claims, but we do not reverse settled bets unless we confirm fraudulent access on our end.
Deposits, Withdrawals, and Payment Methods on flexi
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks: mobile banking, local payment, online payment, e-wallet. Each payment method carries its own processing timeline. We do not charge a deposit fee, but your payment provider may. Deposits are final once processed — we do not refund deposits except in cases of system error on our end.
When you request a withdrawal, we process it back to the payment method you used for deposit. We do not send withdrawals to third-party accounts or external wallets. If you need to change your withdrawal destination, contact our live-chat team before requesting a payout. Withdrawals are subject to verification — if our fraud system flags your request, we ask you to confirm your identity via live chat or email before release.
Withdrawal timelines depend on your account tier and payment method. Standard-tier members may experience a verification hold of 1–2 business days. Higher tiers (Bronze, Silver, Gold, Platinum) receive priority processing. Bank transfers typically clear within one business day; digital wallets (mobile banking, local payment, online payment, e-wallet) often release within hours. During Idul Fitri, Idul Adha, and other public holidays, bank processing delays may extend timelines.
Promotions, Bonuses, and Cashback Terms
When we offer a welcome bonus, referral bonus, or seasonal promotion, each comes with specific terms. Bonuses are not withdrawable until you complete a playthrough requirement — we calculate playthrough as a multiple of the bonus amount. For example, a bonus marked "50x playthrough" requires you to wager fifty times that bonus amount on qualifying markets before the bonus converts to cash balance.
Weekly cashback on flexi is calculated every Monday based on your net turnover from the prior week. Cashback does not expire for 30 days; you can withdraw it immediately with no playthrough requirement. If you reach a higher tier mid-week, your next week's cashback uses the new tier rate.
We reserve the right to withhold or cancel a bonus if we detect abuse — for example, placing only losses-minimizing bets to clear playthrough, or using multiple accounts to claim the same offer. If we suspect abuse, we notify you via live chat and may apply a manual review before releasing any bonus funds.
Betting Rules and Market Settlement on flexi
On flexi, we cover football (Liga 1, Piala AFF, Champions League, Premier League), esports (Mobile Legends, Free Fire, PUBG Mobile), badminton (Uber Cup), and live-dealer games (blackjack, roulette, baccarat, Dragon Tiger). Each market has specific settlement rules — for example, Liga 1 bets settle based on official match results; live-dealer bets settle based on the camera feed shown during the game.
If a match is postponed or abandoned, we void affected bets and return stakes to your account. If a match result is overturned or amended by the official governing body, we amend settlement accordingly. We do not settle bets until the official result is confirmed.
If you believe a bet was settled incorrectly, contact our live-chat team within 48 hours with your bet ticket ID. Our team investigates and either confirms the settlement or escalates to our management team for review. We do not reverse settled bets without clear evidence of a system error on our end.
Data Protection and Privacy on flexi
We collect your personal data (name, phone, email, ID number, payment details) to provide flexi services, verify your identity, and comply with anti-money-laundering regulations. We do not sell your data to third parties. We store your data on encrypted servers and limit access to authorized staff only.
We use cookies and analytics tools to track how you use flexi — which games you play, how often you log in, which payment methods you prefer. This data helps us improve our platform and tailor promotions to your interests. You can disable cookies in your browser settings, but some flexi features may not work properly.
Our full privacy policy is posted on our site. If you have data-protection questions, contact us via live chat or email — we respond within one business day.
Jurisdiction and Dispute Resolution
We provide flexi services only where local law permits. If we determine you are in a jurisdiction where online gaming or sportsbook wagering is prohibited, we suspend your account and hold your balance pending withdrawal. We do not refund or forfeit your balance — you can request a withdrawal at any time, subject to verification.
If you have a dispute with flexi — for example, a bet settlement disagreement, a bonus dispute, or a technical issue — we first ask you to contact our live-chat team. Our team attempts to resolve the issue within 48 hours. If the issue is not resolved, we escalate it to our management team, who will investigate further and provide a written decision within 7 business days.
If you remain unsatisfied after our internal review, you may escalate the matter to the appropriate gambling regulatory authority in your jurisdiction (if one exists). We comply with orders from recognized regulatory bodies.
Account Closure and Funds
You can close your flexi account at any time by contacting our live-chat team. When you close your account, any remaining balance is held for 90 days. You can request a withdrawal during this period. After 90 days, unclaimed balances are forfeited to our operational reserve.
We may also close your account if we believe you are violating these terms, operating from a restricted jurisdiction, or engaged in suspicious activity. If we close your account, we notify you of the reason and provide a window to withdraw your balance (usually 30 days).
Changes to These Terms
We may update these terms at any time. We notify you of major changes via email and in-app message. If you do not agree with updated terms, you have 30 days to close your account and withdraw your balance. Continued use of flexi after the change effective date means you accept the updated terms. For questions about current terms or recent updates, reach out to our live-chat team — we operate in Jakarta, Surabaya, Bandung, Medan, and Semarang time zones with English and Indonesian support.