flexi FAQ

Go to the member login page and click the "Forgot password?" link. Enter your email address or username. We send you a password-reset link via email within subject to verification. Click the link, set a new password, and log in. The reset link expires after 24 hours for security. If you do not receive the email, check your spam folder or contact our live-chat team. We can verify your identity and send a new link. If you created your account in Jakarta, Surabaya, or another major city in Indonesia, our support team is available during business hours to assist.

Contact our live-chat team and request a data deletion. Alternatively, email our support address directly. We confirm your identity by asking verification questions (account opening date, last payment method, recent bet slip number). Once verified, we submit your request to our data-management team. We process deletion requests within 14 business days. We retain betting records and account data for 7 years for regulatory compliance; after that retention window, we securely delete all remaining personal data. You receive a confirmation email when deletion is complete.

We do not charge deposit or withdrawal fees on flexi. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, the full amount goes into your account. When you request a withdrawal, we send the funds back to your original payment method at no cost. Some payment providers (for example, your bank or digital wallet) may charge their own processing fees — those are separate from flexi and appear as charges on your statement from that provider, not from us. We recommend checking your payment provider's fee schedule if you are unsure.

Yes. We support all four major Indonesian banks. You can deposit via mobile banking, local payment, online payment, and e-wallet direct bank transfer. When you select the bank-transfer option on flexi, we provide you with a unique account number and reference code. Transfer the amount to that account using your bank's mobile app or ATM. The deposit clears within one to two hours on business days. During Idul Fitri, Idul Adha, and other public holidays, bank processing may take up to 24 hours. Withdrawals to your bank account also process within one business day on average. If your withdrawal does not arrive within 48 hours, contact our support team and provide your withdrawal reference number.

We offer four main game categories. First, sports betting: live and pre-match wagers on football (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Second, live-dealer tables: real-time blackjack, roulette, baccarat, Dragon Tiger, and other card games streamed from multi-camera studios. Third, slot games: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and other titles from major game providers. Fourth, esports markets: competitive tournaments and seasonal events with dedicated odds and live updates. Each category has its own rules; read the game rules before you wager.

New members on flexi are eligible for a welcome offer on their first deposit. The offer includes a bonus credit and may include free spins or free bets, depending on when you sign up. We do not advertise a fixed bonus amount; instead, the offer varies by promotion period and payment method. The bonus is credited to your account once your deposit clears and verification is complete. Bonus funds have wagering requirements — you must wager the amount at least once on qualifying games before you can withdraw. Read the full bonus terms in your account under "Promotions" to see the exact requirements for your offer. Bonus terms change; check the active promotion page before you deposit.

Contact our live-chat team directly through the chat widget on our site. We respond in English and Indonesian. For non-urgent issues, you can also email our support address. Provide a clear description of your issue, your username, and any relevant details (for example, a bet slip number or transaction ID). Our team acknowledges your message within one business hour on average. For urgent matters — account lockout, payment problems, or suspected fraud — chat with us immediately; we prioritize urgent issues. If our live-chat team cannot resolve your issue, they escalate it to our management team, who investigates and responds within 48 hours.

We operate flexi only in jurisdictions where our service model is legally permissible. We do not claim to be licensed in any specific country. Access depends on your location's local law. Users are responsible for verifying that their access and use comply with their own jurisdiction's regulations. If you are in a location where online wagering is prohibited by law, we do not offer access to your account. If you are unsure whether flexi is available in your location, contact our live-chat team. We provide honest guidance about service availability and do not encourage access from restricted jurisdictions. For full details, read our Legal Notice page.