flexi Casino & Sportsbook Service Notice
We at flexi provide an online entertainment platform available only where local law permits. Our service is not universally accessible — access depends on your jurisdiction's regulations governing online gaming and sportsbook wagering. This notice outlines our service boundaries, your responsibilities as a user, and how we handle jurisdiction-restricted access.
We do not claim to be licensed in any specific country or region. We do not operate under a single national license. Instead, we operate under jurisdiction-restricted access: we provide services only to users in locations where our service model is legally permissible. If you are in a jurisdiction where online wagering is prohibited, we do not offer access to your account.
Read this notice fully. It is binding on all flexi account holders. If you do not agree with these terms, do not create an account or use our platform.
Service Availability and Jurisdiction Restrictions
We do not offer our services in jurisdictions where online wagering is prohibited by local law. Users are responsible for verifying that access and use of flexi comply with the laws of their own jurisdiction. We do not provide legal advice about your local regulations. If you are unsure whether flexi is accessible in your location, contact our live-chat team — we respond in English and Indonesian and can discuss your region's regulatory status.
When you create a flexi account, you represent that you are accessing our platform from a location where our services are legally permissible. If we later determine that you are in a restricted jurisdiction, we reserve the right to suspend your account and hold your balance pending withdrawal. Suspension is not a penalty — it is a compliance measure. You can request a withdrawal at any time, subject to standard verification.
Account Eligibility and User Responsibility
To open a flexi account, you must be at least the age of majority in your jurisdiction (typically 18 or 21, depending on local law). You must provide accurate personal information and a valid identity document. We verify this information against third-party databases to prevent fraud and underage access.
You are solely responsible for ensuring that your use of flexi complies with your local laws. We do not monitor your local jurisdiction's regulations on your behalf. If your local law changes or if you relocate to a jurisdiction where online wagering is prohibited, you must stop using flexi and request a withdrawal. Continued use after such a change is your responsibility, not ours.
We reserve the right to refuse or suspend an account if we believe you have provided false information, are located in a restricted jurisdiction, or are attempting to circumvent our access controls. If your account is suspended, we notify you via email and provide a process for appeal.
Data Protection and Privacy on flexi
We collect your personal data (name, phone, email, ID number, payment details) to provide flexi services, verify your identity, and comply with anti-money-laundering regulations. We store your data on encrypted servers and limit access to authorized staff only. We do not sell your data to third parties.
Our full privacy policy is posted on our site and covers data retention, third-party sharing, and your rights to access or delete your data. If you have data-protection questions, contact us via live chat or email — we respond within one business day. For users in Jakarta, Surabaya, Bandung, Medan, and Semarang, our support team is available during standard business hours.
Payment Methods and Withdrawal Restrictions
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks: mobile banking, local payment, online payment, e-wallet. Withdrawals are processed back to the payment method you used for deposit. We do not send withdrawals to third-party accounts or external wallets.
If we determine that your account is in a restricted jurisdiction, we hold your balance and allow you to request a withdrawal. Withdrawal processing follows standard timelines: digital wallets typically clear within hours; bank transfers clear within one business day. During Idul Fitri, Idul Adha, and other public holidays, bank processing delays may extend timelines.
Dispute Resolution and Legal Inquiries
If you have a dispute with flexi — for example, a bet settlement disagreement, a bonus dispute, or a technical issue — contact our live-chat team. Our team attempts to resolve the issue within 48 hours. If the issue is not resolved, we escalate it to our management team, who will investigate further and provide a written decision within 7 business days.
If you have legal questions about this notice, our service availability in your jurisdiction, or our compliance practices, contact our legal team via email. We respond to legal inquiries within 5 business days. We comply with orders from recognized regulatory bodies in jurisdictions where we operate.
Changes to This Notice
We may update this notice at any time. We notify you of major changes via email and in-app message. If you do not agree with updated terms, you have 30 days to close your account and withdraw your balance. Continued use of flexi after the change effective date means you accept the updated notice. For questions about current service availability or recent updates, reach out to our live-chat team — we operate with English and Indonesian support.
Summary of Key Points
flexi services are available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's law. We do not claim to be licensed in any specific country. We operate under jurisdiction-restricted access and reserve the right to suspend accounts in restricted jurisdictions.
Your account data is protected under our privacy policy. Your deposits and withdrawals are processed via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks. If you have questions about service availability, jurisdiction restrictions, or your account status, contact our live-chat team.
This notice is binding on all flexi users. By creating an account or using our platform, you agree to these terms and acknowledge that you are responsible for verifying your local jurisdiction's regulations.